Rental Procedure:
Renters driving our vehicles must meet the following requirements:?
1) Must have a valid driver’s license
2) Must be at least 25 years of age – Exceptions may be made for drivers over 21 years of age,
additional charges may apply
3) Must have current proof of auto liability insurance under renter’s name
4) Renter must have both liability insurance and collision coverage (Collision Coverage – RCP –
is available for purchase at Lexington Van Rentals)
5) By our judgment, must be fit to drive our vehicles (Lexington Van Rentals will not rent to
renters who appear to be under the influence of any kind). Lexington Van Rentals does not sell
Collision Damage Waiver or Physical Damage Waiver insurance. If from a foreign country,
renter must provide insurance coverage that provides DOC (Drive Other Car) in the US.
Otherwise, renter will need to secure non-owner’s policy from an insurance provider in the US.
Lexington Van Rentals does not accept credit card rental car protection.

What you need to know about insurance:

I) Liability insurance: This covers any damage or injuries you may cause to someone else
due to your fault or negligence. It will cover the damage to the other person’s car, as well as
any injuries they may have. However, liability insurance does not cover damage to your own
vehicle.

II) Collision insurance: Collision insurance covers collision damage to your vehicle (in this
case the rented vehicle), regardless of who is at fault. Renters Collision Protection (RCP) is
auto liability insurance that many rental companies will allow you to purchase prior to rental.
It provides supplemental excess coverage to your own personal auto insurance policy.
Lexington Van Rentals offers supplemental liability insurance.
Our vans are high value vehicles. Please help keep our maintenance costs manageable by
taking ownership of them and treating the unit like it is the renter’s own: We require that all
of our renters get an oil change and safety inspection every 10,000 miles at a Mercedes-Benz
or Ford dealer. This is for our renter’s safety! Again, only Certified dealers are authorized
to work on our vehicles so please call us and we will set up an appointment at a
conveniently located dealer. This is at no cost to the renter as per an agreement between
Lexington Van Rentals and Sprinter/Transit dealers across the US and Canada. Renters
who drive more than 500 miles over this mark without an oil change will be charged an
additional fee. Sprinter vans require a refill of DEF (Diesel Exhaust Fluid). This fluid helps
make the Sprinter emit lower emissions and is better for the environment. A warning light
will appear when a refill is required. DEF is sold at most auto parts stores and is inexpensive
and easy to refill. Keep your receipt and we will, of course, reimburse our renter for the fluid.
Absolutely no stickers, graffiti, or any other kind of tag anywhere in or outside of the van are
allowed. Renter will be charged an additional cleaning fee if this happens. Driving our
vehicles on unpaved surfaces, off road, or into the desert is prohibited. Our vehicles are
strictly NON-SMOKING and NON-VAPING. If Lexington Van Rentals determines that you
have smoked or vaped in our vehicle, a cleaning fee of $250 will be charged. Our vehicles
may only be operated in the US and Canada. They are not allowed in Mexico. Unfortunately,
for safety and liability reasons we do not supply snow chains and do not recommend you
drive anywhere that requires snow chains. Renters are solely responsible for any damage to
the vehicle.

Repair policy:
Tow service: Should the renter ever need it, Lexington Van Rentals offers a 24 hour
nationwide road service available to help you. The membership number and telephone
number are copied in every van. Should the renter have any problems, please call
Lexington Van rentals immediately. Every van has a spare tire. However,
renter is not permitted to self change the tire. Renter must call our tow service and have a
tow truck driver come and change the tire. Please let the Lexington Van Rental office
know if there are any vehicle issues so we can arrange to have the spare replaced.

Mechanical repair policy:
In the case of a mechanical repair being necessary during the course of your rental, please
contact the Lexington Van Rental office to make necessary arrangements. Our vehicles are
serviced only by Mercedes-Benz and Ford dealers. Failure to follow policies voids agreement
and any supplemental insurance purchased. If we feel something is unsafe, Lexington Van
Rentals reserves the right to make the final decision regarding the issue. Lexington Van
Rentals is not responsible for any expenses due to unforeseen circumstances.
Remote and Rural Areas: If renter operates vehicle into the middle of the desert, into
national parks, on camping trips, or to other remote and/or rural areas far from mechanic
shops and part supplies, this will have a corresponding impact on our ability to get you
moving quickly again if there is a problem. Renters assume the risk when traveling in remote
and isolated areas, or when traveling to other countries. Lexington Van Rentals is not
liable for any expenses you may incur as a result of renter’s travel to remote areas.
Prohibited use of the vehicle violates this agreement, voids all liability and other insurance
coverage, and makes vehicle subject to immediate recovery by Lexington Van Rentals.
Lexington Van Rentals is never liable for the loss of revenue due to vehicle downtime
under any circumstances, even if due to our own fault or neglect. Please contact a travel
insurance agency for any travel policy inquiries.

Trailer Policy:
All vans with a hitch are locked, and will only be unlocked with approved use. If renter is towing
a trailer,it is done at renter’s own risk! Renter must contact us the day before rental to ensure use
and unlocking of hitch. Tickets / Tolls / Transponders / EZ-Pass etc. The renter is responsible
for all tickets, fines, fees, licenses, permits, taxes, or fines, required by or resulting from the renter’s
use or operation of the vehicle. If a fine remains unpaid and Lexington Van Rentals receives a
delinquent violation notice, we will charge an administration fee in addition to the fine to pay
and process the fine on your behalf.

Payment Policy:
All payments are due immediately upon rental. Commercial accounts requiring net-30 terms
must be setup in advance. The renter guaranteeing the reservation expressly authorizes
Lexington Van Rentals, LLC to process the credit card on file for any and all charges due
under the agreement unless other arrangements have been made in advance. Payments
more than 15 days late will be charged a 15% late payment penalty. Delinquent balances
may be subject to additional legal and/or collection fees.

Cancellation Policy and Damage Policy
A $250 deposit will be charged but returned after your rental period is over. If the van you
rented has any damage that occurred during your rental period, your deposit will not be
returned to you. Also, if you do not return the van on time, your deposit will not be returned
to you. Van rentals may be cancelled up to one week in advance of your rental date with 25%
of your rental price taken as a cancellation fee, while any cancellation within 48 hours incurring a
50% cancellation fee.

Disclaimer:
This information form is for informational purposes only. It is not designed to replace our
rental agreement, and our rental agreement supersedes any information found on this page.
Policies may be changed without notice.